Customer service is our number one priority at RC Command. Please use the following
email addresses for fast, courteous answers to your questions and concerns.

If you have a question about one of our products, please email us at sales@rccommand.com.

If you have a question about a recently placed order, please email us at customerservice@rccommand.com.

If you need product support or would like to see RC Command sell a particular product not
currently listed on our site, please email Bill at bill@rccommand.com.

We understand that if you've taken the time to send us an email, you'd certainly like a response. We try our best to respond to every email in a timely fashion; however, sometimes there will be unforseen delays in responding as we're also diligently working to fill and ship orders as quickly as possible - please bear with us.

We can also be reached via phone at 817-975-5570. Our phone is answered between the hours of 8am - 6pm, Central Time.

Shopping on RC Command

Shopping with us on RC Command is easy. Simply add your selection to your shopping cart by using
the Add To Cart buttons next to each item. Then, if you'd like to select a few different items, simply click the
Continue Shopping button or use the "back" arrow on your browser. Either way will keep your selections
in your cart while you continue to shop.

You'll be presented with a couple of different options to pay for your order when checking out. If you prefer to pay with your
credit card without going through PayPal, follow these simple steps...
1. when you're finished withyour shopping, simply click the Proceed To Checkout button
2. fill in the required fields, click Submit Order button
3. you will be presented with the Payment Option screen.
Click this image for final instuctions

Returns

We can only accept returns in the event that merchandise is damaged in transit and we receive immediate notification of the damage. Customer is not to return the item to us until directed to do so by RC Command. We will also honor a warranty period of 10 days that covers any manufacturer's defects. Refer to Sales Policies for further information. There is no warranty on electronic components/parts.

Sales Policies

All sales are final. All items carry a 10 day warranty unless otherwise noted. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 10 days of receipt will be honored. Returns must be postmarked before the 10 days of receipt to be valid. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment, which can be obtained by email request. Email must state reason for return and must be in original packaging and include all manuals, wires, fittings and accessories. To be accepted, all returned products must be accompanied by copy of entire, original email from customer and reply from RC Command, which will include the RMA number. A copy of the internet sales receipt must also be included. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Unauthorized and/or unmarked returns will not be honored. RC Command will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells.

Privacy Notice

This privacy notice discloses the privacy practices for www.rccommand.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

We will use your information to respond to you, if necessary, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number
given on our website: